Shop Policies

All that delicious legalese you need to see from time to time!
Terms & Conditions

Welcome to our little corner of the web! By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use:

The term ‘Rising Phoenixx’ or ‘us’ or ‘we’ refers to the owner of the website; The term ‘you’ refers to the user or viewer of our website.

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Privacy Policy

Please note the privacy practices set forth in this policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used only to fulfill your specific request (shipping a package, contact for a custom order or wholesale inquiry etc) unless you expressly give us permission to use it in another manner, i.e. joining our mailing list.

Cookie/Tracking Technology
This website uses cookies according to the new Electronic Communications Act for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use our site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who are bound by PCI compliance laws to keep your information secure and confidential) have access to this information. Any and all marketing communications, including emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail:
We reserve the right to make changes to this policy. Any changes to this policy will be posted.


Shipping Method:
We ship all of our products via USPS. At this time we can only ship domestically to the US.

Processing Times:
• Orders of in-stock items will ship within 2 business days.
• Out of stock items require an additional day of processing.
• Custom orders will have unique processing times, to be discussed in communication before work begins on your project. 

Addresses & Tracking Information
Shipping addresses are verified by USPS when we print your shipping label, and we will provide tracking information to the email address you supply when placing your order. (So if you are ordering a gift be sure to choose wisely where you’d like this information sent!)

Returns & Exchanges

For hygienic/sanitary reasons, we cannot accept returns or exchanges on personal care products. Should something arrive in damaged, unsatisfactory or unacceptable condition, please contact us within 14 days of receipt for a replacement at

Have a specific question you need answered? Give us a shout!

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